When will I get paid?

When you register for payment with IN-SYNC, we'll let you know the cycle of when we'll receive your payment schedule, how often, and when you'll be paid. We also send you a text message to let you know when you've been paid with a link that takes you straight to your Luna account.

 

Have you received my timesheets?

When you register for payment with IN-SYNC we'll let you know the cycle of when we'll receive your payment schedule or timesheet.  We'll send you a text message to let you know when you've been paid with a link that takes you straight to your Luna account where you can view your all of your documents.

 

How many hours do I have?

When you register for payment with IN-SYNC we'll let you know when we'll receive your timesheet.  We'll send you a text message to let you know when you've been paid with a link that takes you straight to your Luna account where you can view your all of your documents. 

 

What do I do if my hours or pay isn't right?

A:  Please contact customer.services@insync-uk.com and we can look into this straight away for you.

 

When will I get my text message?

A: When you register for payment with IN-SYNC, we'll let you know the cycle of when we'll receive your payment schedule, how often, and when you'll be paid. We also send you a text message to let you know when you've been paid with a link that takes you straight to your Luna account.  Your text message will be issued once your payment has been processed.

 

When will I get my Pay Advice?

A: When you register for payment with IN-SYNC, we'll let you know the cycle of when we'll receive your payment schedule, how often, and when you'll be paid. We also send you a text message to let you know when you've been paid with a link that takes you straight to your Luna account.  Your pay advice will be uploaded once your payment has been processed.

 

Where is my Pay Advice?

A: The 'My Documents' is where you can find your signed contracts, terms & conditions and 'Pay Advice'.  Click the 'View docs' button in the 'Documents' section or 'My Documents' from the menu to access.  

Why can't I see my documents? – IN-SYNC Group Ltd (insyncgroup.co.uk)

 

What is the Company Margin?

A: The Company Margin is the cost of our services per week. The rate you are offered from the agency is increased to include the Company Margin. The Company Margin is agreed between INSYNC and your agency. It is deducted from the gross amount IN-SYNC receives from your agency before we calculate your payment. Deductions are advised verbally at the point of registration with IN-SYNC Digital.

 

Q: What is Retention?

A: Retention is an amount of money held back from a payment to cover contract defects such as damages and incomplete work. As long as all services have been performed as agreed, then this would be paid back as per the agreed retention release period.  The retention release period will be advised on your registration call.

 

Q: Why has the Retention amount changed on my Self-Billing Invoice?

A: The retention balance will change on your Self-Billing Invoice when we invoice your contractor for the funds to be released to you.  

 

 

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